Delivery & Returns
Important Delivery Information 12.01.21
Royal Mail are experiencing problems within their whole delivery network again due to the Covid pandemic.
As of today 12.01.2021 they have published a list of areas with postcodes that are being particularly effected, please follow this link for more info - https://www.bbc.co.uk/news/business-55591063
Despite their best efforts you may experience longer delivery timescales than their usual service standards. We are already experiencing the delays this week with some customer orders taking longer than usual to be delivered. Please be patient and try to order your edging as ahead of time as possible to allow for the delays.
Ordering from Edgeband.co.uk
Browse through our products and click on any items that you wish to buy and put them into the shopping basket. Items can be removed and quantities adjusted at any time. When you have finished shopping click on checkout. You will then be asked to provide some details to allow us to process the order.
Multiple purchases of edging rolls and veneer sheets may be shipped in continuous rolls.
We provide safe on-line payments through Stripe and accept most major Credit & Debit cards and Paypal.
How is my order shipped?
We aim to dispatch all orders within 1 working day. Orders placed before 1pm will be dispatched that day (Mon-Fri), orders placed after 1pm will be dispatched the following working day.
Standard Delivery UK Mainland
Dispatched using Royal Mail First Class Post or Courier, depending on the weight of your order. A signature may be required. Samples cost £1 each including postage. The delivery cost of a small package (Inc VAT) is £1.80, medium package is £3.00 and £5.40 for larger packages.
Standard Delivery UK Highlands & Islands
Dispatched using Royal Mail First Class Post or Courier, depending on the weight of your order. A signature may be required. Samples cost £1 each including postage. The delivery cost of a small package (Inc VAT) is £1.80, medium package is £3.00, and £6.75 to £19.99 for larger packages.
Next Working Day Delivery UK Mainland
SORRY WE ARE UNABLE TO OFFER A NEXT DAY DELIVERY SERVICE AT THIS TIME
Dispatched using 24hr Courier. This service will ensure that your order is sent by a guaranteed next day method on orders placed before 1pm. Please note that Saturdays and Sundays are not classified as working days and we do not offer delivery on these days. Next working day delivery is not available to customers in the Highlands & Islands. The delivery cost (Inc VAT) is £8.99.
We offer Free Next Working Day Delivery to the UK Mainland on Orders over £75 in value.
Our courier is DPD. Their industry-leading Predict service provides you with a one hour delivery window, notified by SMS and email, so you don't have to wait in all day. It also enables you to watch the progress of your delivery on a real time map, all the way down to a final 15 minute timeslot, as pictured below.
DPD also offer access to a suite of options both on the day of the delivery and the night before, either on-line or via your smart phone (provide a mobile number with your order). Allowing you to take delivery of your order in a way that suits you. If you want to re-schedule you can;
If you are not happy with your purchase, please give written notice and return it to us within 14 days. We will issue a refund, provided the goods are returned in perfect condition and in their original packaging. We may require an image where an item has been damaged during transit. Please return the delivery note with the item and state the reason for the return. We are unable to refund postage costs. Please ensure that if you are returning an item that you use a 'tracked' postal service, as we cannot be liable for items lost in transit on their way back to us.