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Terms & Conditions

This contract is made under the following terms and conditions. The contract is between you (The Buyer) and (The Seller) whose registered office is at Mill Farm Barns, Lower Road, Long Hanborough, OX29 8LW.

Ordering Online

Browse through our products and click on any items that you wish to buy and put them into the shopping basket. Items can be removed and quantities adjusted at any time. When you have finished shopping click on checkout. You will then be asked to provide some details to allow us to process the order.

Payment and Security

We provide safe online payments through RBS Worldpay and accept most major credit & debit cards. We are 3D Secure for debit and credit card payments, 3D Secure is a scheme implemented by the banks and card schemes as a method of attempting to reduce card fraud. We do not store any credit or debit card details. You may also pay by Paypal and BACS.

Shipping and Handling

Postage and packaging costs are dependent on goods ordered and your delivery location. Parts of your order may be dispatched separately, this is at no extra cost to you. Multiple purchases of edging rolls and veneer sheets may be shipped in continuous rolls.

Delivery times are given in good faith and are approximate only. Please refer to our delivery page for details on methods and charges. We make every effort to deliver your items within the specified period but there may be circumstances beyond our control that cause delays. Late delivery does not constitute a reason for the buyer to cancel the contract.

Please ensure that the delivery address and postcode is entered correctly as we will not be responsible for errors or omissions in the delivery address for goods that to do not arrive.

If your goods are returned to us by Royal Mail because you did not collect them after an attempted delivery or because a delivery address is incorrect we will be happy to re-post back to you at your cost. If you do not want the goods to be resent then we will refund your purchase price but not the initial postage cost.

Were goods are not collected from a courier pick up point, refused at a delivery address or failure to take receipt of goods after successive attempts by the courier to deliver, a £21.00 + VAT handling charge will be applied, customers from the Highlands & Islands will be charged a £45.00 + VAT handling charge. This charge will be deducted before any refund is applied were goods are returned to us for any of the above reasons. The initial postage cost will not be refunded.

Returns and Refunds

Returns are accepted providing we have been informed of the intention to return by email within 14 days of receipt of the goods by the buyer. The goods must then be returned to us within 14 days.

We will issue a refund provided the goods are returned in their original unused condition (labels and/or packaging still intact). Postage costs are not refunded. Refunds are issued within 5 working days.

We are not responsible for return postage or goods that do not reach us and will not refund for goods that become lost. The buyer is advised to use a tracked delivery service that ensures the package is guaranteed to arrive.

Return address: Edgeband, Mill Farm Barn, Lower Road, Long Hanborough, OX29 8LW

Faulty or Damaged Goods

If goods arrive faulty or damaged you must inform us within 3 days of receipt of the goods. If you do not inform us within 3 days we will have no liability for goods said to be faulty or damaged on delivery. We will ask for an image to be emailed to us. If an image cannot be provided or the goods need to be inspected then they will need to be returned to us.

Loyalty Points

You must have created and be logged into your account to earn or redeem your points – they cannot be retrospectively deducted from or added to your account. For each £1 spent 1 Loyalty Point will be awarded (excluding any delivery charges). A Loyalty Point is worth £0.02 off a future purchase. No cash alternative is available. You will need 100 points or more to redeem them. Returns/refunds will result in a debit to your points balance. Loyalty Points are valid for 12 months and are non-transferable. We reserve the right to cancel the scheme or change the use or value of Loyalty Points at any time.